NEWARK – In preparation for the busiest moving season of the year, from Memorial Day to Labor Day, Attorney General Zulima V. Farber and Division of Consumer Affairs Director Kimberly Ricketts are urging consumers to thoroughly research and investigate moving companies before moving day.

"We urge consumers to do their homework when planning a move to better ensure that they hire a dependable moving company and that they understand their rights and responsibilities," Attorney General Farber said. "We expect any movers doing business in New Jersey to know our laws and regulations and abide by them."

All companies conducting moves within New Jersey are required to be registered with the Regulated Business Section of the Division of Consumer Affairs. There are approximately 375 warehousemen and movers licensed by Consumer Affairs. Before hiring a moving company, you can check to see if a particular company is licensed and how many consumer complaints have been filed against the company. Call the Regulated Business Section at 973-504-6442 or 973-504-6512 or go to www.njconsumeraffairs.gov.

"Before you sign on the dotted line to have your most valued possessions moved, check with Consumer Affairs to make sure you are dealing with a reputable – and registered – moving company," said Consumer Affairs Director Ricketts. "Hiring a dependable mover can mean the difference between an uncomplicated or a stressful experience."

Attorney General Farber and Director Ricketts offered these additional tips:

• Obtain Estimates From Three to Five Moving Companies: By law, movers must provide consumers with written estimates. For moves within New Jersey, state law requires that the estimate be based on a visual survey of the items to be moved. The moving company is required to give you a written estimate that explains how the overall cost is calculated. You should carefully compare the terms of the written contract to the written estimate.
  
• Consider Your Insurance Options: You will be asked about purchasing insurance as part of the hiring process. Without additional insurance, moving companies are required to compensate you up to 60 cents per pound for any item that is damaged or destroyed during the move. You may purchase insurance through the mover or on your own through a broker. You should also check your homeowner’s insurance policy to see if moves are covered.
  
• Immediately Inspect For Damage: Inspect your possessions immediately upon arriving at your new residence. If any damage or loss of items has occurred, you can file a claim with the mover within 90 days. If the claim is not resolved to your satisfaction, contact Consumer Affairs at 973-504-6442 or 973-504-6512.

The New Jersey Division of Consumer Affairs is New Jersey’s leading consumer protection agency covering issues ranging from identity theft to Do Not Call, home improvement contractor registration to the lemon law for new and used cars, from Halal and Kosher food regulations to charity registration, in addition to regulating and licensing more than half a million individuals in more than 80 professions and occupations. To check on a professional license or for consumer information or complaints, visit our website at www.njconsumeraffairs.gov.

###